What happened to the old promotion?
Choose the closest situation to see which part of the guide to inspect first. You can change your answer at any time.
Quick guide
Three checks before making a change
1Has the offer ended or simply changed?
Confirm whether the promotion expired, its stock or slots ran out, or its terms changed. Those situations need different explanations. Do not replace the original message with vague wording that leaves people unsure what happened.
Record the actual end date and what customers can do now. A customer who saved the old post should be able to understand its status when returning to it later.
2Where should you look for the old promise?
| Location | What to check |
|---|---|
| Original post | Offer dates, availability, and visible status |
| Pinned information | Any expired price or condition |
| Linked page | Whether the same offer remains advertised |
| Scheduled content | Posts that may repeat the old promise |
| Saved replies | Responses still quoting the previous terms |
Offer update: The [offer name] ended on [date]. For our current [services / availability / prices], please see [accurate information link]. If your question concerns an existing confirmed order or booking, contact [business route].
3How can you avoid the same problem next time?
Add an expiry task when you prepare the promotion, not after it ends. Assign one person to check the original post, destinations, and reply templates. Retain the approved terms internally in case a customer asks about a previous booking.
Illustrative exampleNot a client audit
A salon fills its final promotional slot
A salon fills the last promotional appointment. The team updates the offer’s status and points visitors to current availability. It does not imply that someone who already received a confirmed booking has automatically lost that arrangement.
What to check
Your worksheet and first action
Mark each check correct, needs attention, or not sure. Your answer stays on this page and is not sent to Lokal Tayo.
This worksheet is a decision aid. Confirm facts with the person responsible for the business before changing public information.
How can you put this into practice?
Use confirmed business information and keep a short record of what you changed and rechecked.
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Confirm what ended or changed.
Check the approved terms and record whether the promotion expired, availability ended, or the offer changed.
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Update every active reference.
Inspect the original post, pinned information, linked page, scheduled posts, and saved replies for the previous promise.
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Add expiry checks to future promotions.
Assign an expiry task when preparing the next offer so its status and destinations are reviewed at the right time.
What is your next step?
Want a content routine that includes updating offers when they end?
Talk to Lokal Tayo about a Facebook content plan built around your actual services and customer questions. Start with the part you want to make clearer; agree the work and scope before deciding whether to proceed.
On the contact form, choose “Social media marketing and management”. Share the business name, area, and issue when we get in touch.
The conversation can cover
- Confirm what ended or changed.
- Update every active reference.
- Add expiry checks to future promotions.
Frequently asked questions
Should I delete every expired promotional post?
Choose the action that makes the status clear and preserves useful context. A visible dated update may answer a returning customer better than leaving the old promise unexplained.
What if someone asks for the old price?
Check the actual offer terms and their booking or order history before replying. Use the business’s approved policy rather than inventing an exception or refusing without reviewing the facts.
Sources and method
The worksheet and examples in this guide are original editorial tools. They do not claim measured customer results or a surveyed market benchmark.
Prepared from the stated sources where applicable and an original editorial worksheet. No first-hand client test, professional review, or measured conversion improvement is claimed. Examples and numerical illustrations are labelled beside their use.